Terms and Conditions

Welcome to Pavocu, your trusted partner for professional dry cleaning services for classic garments. By using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

Effective Date: January 1, 2025

1. Acceptance of Terms

By accessing our website, submitting garments for cleaning, or utilizing any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Service Description

Pavocu specializes in professional dry cleaning services for classic clothing, including but not limited to:

  • ✓ Suits, blazers, and formal wear
  • ✓ Dress shirts and blouses
  • ✓ Dresses and evening gowns
  • ✓ Coats, jackets, and outerwear
  • ✓ Delicate and specialty fabrics

We use industry-leading techniques and environmentally conscious cleaning solutions to ensure the highest quality care for your garments.

3. Customer Responsibilities

3.1 Item Inspection

Customers are responsible for inspecting their garments before submitting them for cleaning and reporting any pre-existing damage, stains, or special care requirements. Please check all pockets and remove any personal items before dropping off your garments.

3.2 Accurate Information

You agree to provide accurate contact information and detailed instructions regarding any special care requirements for your garments.

4. Liability and Limitations

While Pavocu takes utmost care in handling your garments, we cannot be held liable for:

  1. Damage to garments with pre-existing wear, weak seams, or manufacturing defects
  2. Color loss or fading in garments that are not colorfast
  3. Shrinkage of natural fibers beyond industry standards
  4. Damage to decorative items such as sequins, beads, or buttons that are not securely attached
  5. Items left in pockets or not disclosed at time of drop-off

Our liability is limited to ten (10) times the cleaning charge for the affected garment, not to exceed the actual value of the item.

5. Pricing and Payment

All prices are subject to change without notice. Payment is due at the time of service completion unless prior arrangements have been made. We accept cash, credit cards, and debit cards. Any outstanding balances not paid within thirty (30) days may be subject to collection proceedings.

6. Unclaimed Items

Garments not claimed within ninety (90) days of the completion notification will be considered abandoned. Pavocu reserves the right to dispose of unclaimed items after this period. We will make reasonable efforts to contact customers regarding unclaimed garments.

7. Claims and Disputes

Any claims for damage or loss must be reported within seventy-two (72) hours of garment pickup. Claims reported after this period may not be honored. All disputes will be handled in accordance with the laws of Ontario, Canada.

8. Service Modifications

Pavocu reserves the right to refuse service, modify service offerings, or update these terms at any time. Customers will be notified of significant changes via email or through our website.

9. Privacy and Data Protection

We are committed to protecting your personal information. Customer data is collected solely for service provision and will not be shared with third parties without consent, except as required by law. For more details, please refer to our Privacy Policy.

10. Force Majeure

Pavocu shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, labor disputes, or government actions.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

12. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Company: Pavocu
Email: [email protected]
Phone: +1 416 587 9102
Address:
247 Balsam Ave
Toronto, ON M4E 3B9
Canada