Privacy Policy

Last Updated: January 2024

At Pavocu, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our premium dry cleaning services for classic clothing.

1. Information We Collect

Personal Information

When you use our dry cleaning services, we may collect the following personal information:

  • Contact Details: Name, email address, phone number, and delivery address
  • Account Information: Username, password, and preferences for our online booking system
  • Payment Information: Credit card details, billing address, and transaction history
  • Service Details: Clothing items, special care instructions, and service preferences

Automatically Collected Information

We may automatically collect certain information when you visit our website:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Cookies and similar tracking technologies

2. How We Use Your Information

Pavocu uses your personal information for the following purposes:

  • Service Delivery: To process your dry cleaning orders, schedule pickups and deliveries, and provide specialized care for your classic clothing
  • Communication: To send order confirmations, service updates, and respond to your inquiries
  • Payment Processing: To securely process transactions and maintain billing records
  • Service Improvement: To analyze customer preferences and enhance our cleaning techniques and customer experience
  • Marketing: To send promotional offers, newsletters, and special discounts (with your consent)
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors who assist with payment processing, delivery services, and website hosting
  • Business Partners: Trusted partners who help us provide specialized cleaning services for delicate fabrics
  • Legal Authorities: When required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission using SSL technology
  • Secure payment processing systems
  • Regular security audits and updates
  • Restricted access to personal information on a need-to-know basis
  • Employee training on data protection practices

5. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request corrections to inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal obligations
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request transfer of your data to another service provider
  • Objection: Object to certain processing activities

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and login information
  • Analyze website traffic and user behavior
  • Provide personalized content and advertisements
  • Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain website features.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

8. Changes to This Privacy Policy

Pavocu reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Pavocu

247 Balsam Ave

Toronto, M4E 3B9

Phone: +1 416 587 9102

Email: [email protected]

By using our dry cleaning services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.